Trust, respect, and courage are the foundation of a successful team. Traits I've cultivated through years of martial arts training and project execution.
True Story
One of my team members was getting backed up on a job. When I asked what was going on, he said that he had left his work laptop in a bag that he forgot at a club in San Francisco, and the club only opened once every two weeks. He said he tried to get it back, but was told he would have to wait until the club opened again.
I could have chastised him, but instead, I laughed with him about it, because I trusted that he was being truthful, and recognized that he was terrified that he had done something that was irreversibly bad. Then, I called the club, and told them I was coming. We got in the car, drove across the bridge to San Francisco from Berkeley, and my team member identified the front door of the club.
There is no easy parking on Market Street in downtown San Francisco, so I parked illegally in full view of the club's front door in my black 1993 F150 Lightning and lit up the modified exhaust a few times before I went and banged on the door as hard as I could. When someone answered, I told them about the bag that was left at the bag check, and told them that the contents of that laptop were critical to our company—insinuating that I wasn't going to leave without it.
I explained to him that these things happen, and that my response was typical of what he could expect from me if anything like that ever happens again.
My team member then described the bag, and the club representative went into the bag check and retrieved it. We thanked the person, got back in the truck and drove back to work. My team member smiled the whole trip. Partially in awkward disbelief, partially surprised at how audaciously I presented myself to the club owner, but mostly because he was relieved to have his computer back.
I explained to him that these things happen, and that my response was typical of what he could expect from me if anything like that ever happens again. How do you think that made him feel? Empowered, right? How do you think the trust and respect in our relationship changed? It went up by a factor of 10. To this day, I can call him and ask for his help on any project and he would be there for me even though he has a full-time job someplace else.
The three pillars of trust, respect, and courage are the martial traits that I try to exemplify and instill in my own team.